Can't Log On?
Have you logged on to this site before?
- Yes. If you can’t remember your user ID or password, follow these steps .
- No. You need to register as a new user .
If you've tried these solutions and still can't log on, contact us.
User ID
A user ID uniquely identifies you on this site. It also:
You create your own user ID and are responsible for securing it. If you haven't created a user ID yet, register as a new user
Password
A password is a sequence of characters you choose that, when combined with your user ID, allows you to access this site. It also keeps unauthorized users from accessing your account. Keep your password confidential. If you believe someone has gained unauthorized access to your password, change it and contact us.
- At least one lower-case character
- At least one upper-case character
- At least one number
- At least one special character
Your password should be kept confidential. If you believe that someone has gained unauthorized access to your password, change it and notify CVS Health immediately.
Password Hint
When you create your password, you can set up a hint that will help you remember it. If you forget your password, you'll see the hint.
If you enter your existing password correctly recognizing the hint, you can keep the password and immediately access this site.
Security Questions and Answers
To quickly access the site when you've forgotten your password, you can answer 3 security questions that you chose previously. Your answers must match exactly with those you entered when you chose the questions.
If you don't set up security questions and answers and later forget your password, you can't access this site until you request and receive a new password. If you don't have an email address on file, you'll receive a new password by postal mail.
Protect Yourself From Website Fraud
It’s becoming too common for cybercriminals to gain unauthorized access to online accounts by using stolen data, including user IDs and passwords. But you can do something about it!
How are user IDs and passwords stolen?
Key Logging
This unlawful activity occurs when malicious software infiltrates your computer, captures all key strokes, and sends them to criminally-owned servers.
Social Media
Criminals search social media sites (such as Twitter or Facebook) for personal information, and then attempt to use it to defeat website security.
Physical Discovery
Shoulder Surfing—This technique involves looking over computer users' shoulders when they enter their password, or listening for their spoken password.
Dumpster Diving—Thieves comb through trash and find information to steal a user's identity.
How can I protect myself?
Passwords are Key
Always...
- Use passwords that are difficult to guess and include special characters, mixed-cased letters, and numbers in combination.
- Use a password on your electronic devices.
Never...
- Use the same password for financial sites that you use on social media sites.
- Write down your passwords.
- Offer your user information by phone unless you know and trust the person.
Choose Unique Security Questions
Select personal security questions that have answers only you know. Make sure your answers to these questions aren't published on your or others' social media sites.
Protect Your Computer
Make sure your device:
- Has up-to-date anti-virus software with automatic updates.
- Uses a supported operating system, such as Windows 7
- Enables security updates that are installed automatically.
Consider using a separate computer to access your financial websites. Internet browsing can leave you vulnerable to malicious attacks, so limiting activity on the computer where you access sensitive sites will help protect you.
Immediately Report Suspected Fraud
- The faster you contact us about a change that you didn't make, the lower the possibility of fraud.
- Make sure your contact information on this site is current so communication to you is possible.
Read all postal and/or electronic account notices from your employer. This is the only way changes to your account can be confirmed.